1. Who We Are
Bifold Sliding Door Fitters Ltd ("we", "us", "our") is a door installation company registered in England. Our registered address is Unit 7, Cranford Way, Solihull, West Midlands B90 4LE. We are the data controller for the personal information we collect through this website and in the course of our business.
If you have questions about this policy or how we handle your data, contact us at [email protected] or call 0121 608 7234.
2. What Data We Collect
We may collect and process the following personal information:
- Contact details: name, email address, phone number, and postal address
- Enquiry details: information you provide when completing our contact form, including property type, door type, and your message
- Project information: details about your property and installation requirements gathered during site surveys
- Technical data: your IP address, browser type, and operating system when you visit our website
- Communication records: records of correspondence between you and our team
3. How We Use Your Data
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotes
- To arrange and carry out site surveys
- To fulfil contracts for door installation, repair, and maintenance services
- To communicate with you about your project, including scheduling and aftercare
- To comply with legal and regulatory obligations
- To improve our website and services
4. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
- Contract: processing necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g., providing a quote)
- Legitimate interests: processing necessary for our legitimate business interests, such as responding to enquiries and improving our services, provided these interests do not override your rights
- Legal obligation: processing necessary to comply with a legal obligation (e.g., tax and accounting requirements)
- Consent: where you have given clear consent for us to process your data for a specific purpose
5. How We Store and Protect Your Data
We store your personal data securely and take appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to employees and contractors who need it to perform their duties.
We do not transfer your personal data outside the United Kingdom unless necessary and with appropriate safeguards in place.
6. How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiries that do not proceed: deleted within 12 months
- Customer records: retained for 6 years after the completion of work, in line with contractual limitation periods
- Financial records: retained for 7 years as required by HMRC
7. Sharing Your Data
We do not sell your personal data to third parties. We may share your information with:
- Door manufacturers: to process product orders on your behalf (e.g., Origin, Schuco, Smart Systems)
- Subcontractors: if specialist work is required as part of your project
- Professional advisers: our accountants and legal advisers, where necessary
- Regulatory bodies: where required by law
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: to request a copy of the personal data we hold about you
- Right to rectification: to request correction of inaccurate or incomplete data
- Right to erasure: to request deletion of your data where there is no compelling reason for continued processing
- Right to restrict processing: to request that we limit how we use your data
- Right to data portability: to request transfer of your data to another organisation
- Right to object: to object to processing based on legitimate interests
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
9. Cookies
This website does not use cookies for tracking or advertising purposes. If we introduce cookies in the future, we will update this policy and provide clear information about what cookies are used and how to manage them.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We would appreciate the opportunity to address your concerns before you contact the ICO, so please get in touch with us first if possible.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.